FAQs


My Order

Do you guys ship internationally?

We sure do! Check out our Shipping Guide here for delivery estimates for wherever you are in the world.

I’ve placed an order and not yet received confirmation!

How odd! Please double check your Spam/Junk/Trash folder in your emails and see if your confirmation email is hiding in there.

No sign? Drop us a line via our contact page here with your full name, the email address you used to place your order and what you ordered.

I’m trying to place an order by card but it says my zipcode is invalid!

If you are receiving a Zipcode Invalid error while trying to place your order, please double check the billing address that the card is registered to, including the name. Triple check that it’s all looking good.

Still having trouble? Please try clearing your cache and cookies and see if that does the trick.

Still not playing game, you’ve cleared your cache and cookies and the billing address is definitely-definitely-definitely correct? Please get in touch here!

Where’s my order?

If you have your dispatch email handy, you can check out where your order is along with the estimated delivery date by clicking on the Aftership link.

Our shipping guide has timing estimates for wherever you are.

Delivery date passed, no dispatch email or think your order’s went on holiday? Please get in touch via our contact page with your name, order number and email address you used to order.

I’m missing something from my order or have received the wrong kit!

We’re really sorry about that! Please let us know your order number, what you’ve been sent and what’s gone wonky and we’ll make this right as quickly as we can.

I’ve just bought an awesome kit! Where can I find the manual?

MAKE is the place to be – we’ve got awesome online manuals to match our awesome kits.

I’m missing something from my order or have been sent the wrong kit!

We’re really sorry about that! Please let us know your order number, what you’ve been sent and what’s gone wonky and we’ll make this right as quickly as we can.

Can I update my order once it’s placed?

As we’re packing your order at the speed of light (well, close enough to), we can’t update the items on your order once it’s placed.

How do I cancel my order?

Our kits get dispatched very quickly, so if you would like to cancel, please let our friendly customer care team know via the contact form as soon as possible!

I’d like to return my kit for a refund/replacement

Sorry to hear that something is not quite right. Please send us over your order number, the kit you’d like a refund for alongside the reason why you’re returning the Kit.

 

MY KIT

Help! I need help with my kit!

The first thing to do is double check your steps on your kit’s MAKE Manual page.

Still stuck? Get in touch with as many clear photos of your kit as possible and as much detail on what’s happened and we’ll roll our sleeves up and help you get back on track!

 

EVERYTHING ELSE

My class would love your kits, do you do any work with schools?

We sure do! Check out our TEACH section for more information on how to get involved!