FAQs


I’ve just bought an awesome kit! Where can I find the manual?

MAKE is the place to be – we’ve got awesome downloadable manuals to match our awesome kits.

Help! I need help with my Kit!

Head on over to your kit’s MAKE page and double check your steps.
Still in a pickle? Give us a shout on support@techwillsaveus.com with as much detail on what we can help out with and your details, along with as many photos of your kit as possible and we can fix it together!

Psst, I need a replacement piece to complete my kit!

No worries! Send us the component, kit you’re working on and delivery address over to support@techwillsaveus.com and we’ll sort you out in a jiffy!

I’ve placed an order but I’ve not received any confirmation!

How odd! Please double check your Spam/Junk/Trash folder in your emails and see if your confirmation email is hiding in there. No sign? Drop us a line on support@techwillsaveus.com with your full name, the email address you used to place your order and what you ordered.

I’m waiting for my kit, could you help find out where it is?

Our shipping guide has timing estimates for wherever you are.
If you have your dispatch email handy, you can check out where your order is along with the estimated delivery date by clicking on the Aftership link.
Delivery date passed, no dispatch email or think your order’s went on holiday? Drop us a line on support@techwillsaveus.com with your name and order number and we’ll track your kits down!

I’m missing something from my order or have been sent the wrong kit!

We’re really sorry about that! Please let us know your order number, what you’ve been sent and what’s gone wonky and we’ll make this right as quickly as we can.

Can I cancel my order or change delivery address?

Our kits get dispatched very quickly, so if you would like to cancel, please let our friendly customer care team know as soon as possible.

Can I update my order once it’s placed?

As we’re packing your order at the speed of light (well, close enough to), we can’t update the items on your order once it’s placed. Please place another order as quickly as possible and let our customer care team know on support@techwillsaveus.com

My class would love your kits, do you do any work in schools?

We sure do! Check out our TEACH section for more information on how to get involved! Get in touch with info@techwillsaveus.com to find out more!

Where are your kits produced?

We currently produce all our kits on site in our awesome Hackney Workshop.